Production Incident Analyst

Top global tech company is looking for Production Incident Analyst who can analyze IT incident and find a solution by communication with global team.

Client Details

Our client is a global company that provides device protection and support services. Their offer advanced solutions such as comprehensive device insurance, on-demand tech support, and rapid repair services for a wide range of electronics. Their expertise extends to troubleshooting, device recovery, and setup assistance, making them a critical ally for both end-users and IT departments in managing and maintaining technology infrastructure Production Incident Analyst.

Description

• Review incident reports, gather relevant data, and prepare any necessary documentation for the meeting by communicating with global team.
• Help identify and document action items, ensuring that tasks are assigned, deadlines are set, and responsibilities are clearly defined. This may involve coordinating follow-ups or additional resources.
• Update incident records with any new information or decisions made. They ensure that all action items are tracked and completed as per the plan.
• Report their meeting's summarise to internal team

Job Offer

• A dynamic, energetic working environment with good work
• Competitive salary and benefits package
• Opportunity for growth and advancement within the company
• Collaborative and supportive team environment

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.

• Relevant experience in IT support, systems administration, or incident management. Experience with specific technologies or industries can be advantageous.
• Strong ability to analyze complex issues, identify root causes, and propose effective solutions.
• Capability to make informed decisions quickly in high-pressure situations.
• Excellent verbal and written communication skills to clearly convey incident status, updates, and instructions to stakeholders in Japanese and English.
• Experience with incident management and ticketing systems such as ServiceNow, powerBI