【Bilingual IT helpdesk at a financial company】 Exclusive job

POSITIONS OVERVIEW

End User Support / Service Desk

• Respond to the issues related to the proper function of their PCs
• Provide all tires of support from telephone to remote access to desk-side
• Respond to critical Incidents (PC or LAN failure) on an on-call basis
• Some report support for Regional Office & Branches

Hardware / Software installation and Maintenance

• Maintenance and Upkeep of PC equipment
• Troubleshooting complex technical problems including Desktop and laptop, Monitors, Printers, Servicer room equipment, Firewall switch etc.
• Provide the proper installation and configuration of all PC hardware and software

IT administration

• Manage all software licenses for the installed base of applications
• System Documentation, Project management, Vendor management
• IT service Account Administration
• Computer equipment inventory
• Maintain the user accounts, Group, Security, and access privileges
• Troubleshooting issues with Windows 10, Active Directory, DNS, DHCP

Soft Skills

• Attention to detail and good problem-solving skills
• Ability to following up with clients to ensure the problem is resolved
• Ability to adapt and change, and learn new tools and skills
• Self-motivated, able to deliver under deadline and multi-task under pressure
• Self-starter with a passion for personal development and continuous improvement
• Team oriented
• Excellent customer service, interpersonal and customer-facing skills
• Ability to speak with the customers to find the root of their
• Excellent verbal and written communication skills in both Japanese and English

Qualifications and Experience

• Understanding of security practices including physical, internet, and wireless
• Strong understanding of user authentication, permissions, and encryption
• At least 5 years of Service Desk Financial Industry experience is plus
• Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony, systems, messaging platforms and collaboration tools
• Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity
• Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely