CRM Manager - Luxury Fashion

This role's key purpose is to drive the Client Engagement performance in Japan, for both client retention, re-activation and acquisition objectives. This role will act as regional coordinator of resources and key stake holders.

Client Details

A major luxury house that is renowned globally for its legacy and designs. Working at this company may open up many opportunities in the future for career growth.

Description

• Champion clienteling behaviors and ways of working to drive a client centric business.
• Define regional targets for individual stores.
• Work with retail network on strategy and execution of customer plans to reach top client growth objectives.
• Plan and execute in store and out of store local experiences with the goal to retain top clients and increase loyalty with the brand.
• In partnership with Training, define a holistic Client Engagement training plan, looking at on-boarding, ongoing support and ad hoc training.

Job Offer

• Opportunity to use English in an international environment.
• Career growth opportunities.
• Chance to work with one of the biggest names in the industry.
• Summer Fridays are half-day off.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.

• Extensive experience in Client Engagement in the luxury industry (RTW, LG, Jewelry).
• Experience in hosting clients in a Luxury environment.
• Strong CRM skills.
• Native level Japanese and Business level English.