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Customer Service Manager for Luxury Retail House
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 9 million yen |
Job Description
The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops.
Client Details
Our client is a luxury French Retail House.
Description
The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers. Main responsibilities include:
- Systematization, efficiency improvement and related project management
- Implementation and maintenance of after-sales service policies
- Reporting and analysis
- Communicating with HQ in Europe
- Planning and implementation of technical and quality control training for store staff
Job Offer
- Dynamic role with lots of career opportunities
- Possibility of internal transfers and potential moves within APAC
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Aftersales experience preferred
- Flexibility with handling different tasks according to existing needs
- Leadership experience and Team oriented mindset - communication with different internal stakeholder will be needed
- Able to communicate smoothly both inside and outside of the company
- English skills to conduct meetings with HQ
- Good at analysis and process management
- An interest in the luxury retail industry is required
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 9 million yen |
| Industry | Retail |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
