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Job ID : 1496925 Date Updated : October 31st, 2024
◆IT業界でのご経験があれば尚可 ◆お問合せ対応、オーダープロセシング、出荷調整

Customer Experience Representative|発注管理・営業事務・B2B CS経験者歓迎!

Hiring Company CommScope Communications Systems K.K.
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 4 million yen ~ 6.5 million yen

Job Description

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Representative, Customer Experience to support the Outdoor Wireless Network (OWN) business segment, which supports the backbone of outdoor cellular and Wi-Fi systems.

How You'll Help Us Connect the World:

  • Order Management - Process sales orders from Customer and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications and etc.)
  • Monitor/follow up on shipment schedule to ensure timely delivery; Expedite and communicate pro-actively with customers on the material availability and shipment status.
  • Provide pre and post order support to customers e.g. Quotations, Lead-time check, Rebates claim processing and etc.
  • Respond to all Customer’s enquiries.
  • Work with Customers and Sales Team to develop a better understanding of our products and their place in meeting customer needs.
  • Communicate and work closely with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
  • Provide support and back-up assistance to peers.
  • Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Required Qualifications for Consideration:

  • Bachelor’s degree with a minimum of 3 years of experience in Customer Support, Customer Service, or Order Management, preferably in the IT industry.
  • Fluent in Japanese with a high level of English proficiency.
  • Excellent communication, negotiation, presentation, and facilitation skills.
  • Exceptional attention to detail, time management, and organizational skills.
  • Ability to collaborate effectively across virtual functions and teams.
  • Strong ability to prioritize workload to meet challenging deadlines.
  • Capable of multitasking efficiently and working well under pressure.
  • Proficiency in Microsoft tools, especially Excel and Outlook.
  • Prior knowledge of SAP, Business Objects, and CRM Dynamics is advantageous.

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Permanent Full-time
Salary 4 million yen ~ 6.5 million yen
Salary Bonuses Bonuses paid on top of indicated salary.
Industry Communication

Job Category

  • Customer Service, Secretary and Administration > Customer Service, Customer Success
  • Customer Service, Secretary and Administration > Sales Assistant
  • Customer Service, Secretary and Administration > Other (Customer Service, Secretary and Administration)
  • Customer Service, Secretary and Administration > General Assistant
  • Logistics and Supply Chain Management > Logistics