Customer Experience Representative

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Representative, Customer Experience to support the Outdoor Wireless Network (OWN) business segment, which supports the backbone of outdoor cellular and Wi-Fi systems.

How You'll Help Us Connect the World:

• Order Management - Process sales orders from Customer and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications and etc.)
• Monitor/follow up on shipment schedule to ensure timely delivery; Expedite and communicate pro-actively with customers on the material availability and shipment status.
• Provide pre and post order support to customers e.g. Quotations, Lead-time check, Rebates claim processing and etc.
• Respond to all Customer’s enquiries.
• Work with Customers and Sales Team to develop a better understanding of our products and their place in meeting customer needs.
• Communicate and work closely with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Provide support and back-up assistance to peers.
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications for Consideration:

• Bachelor’s degree with a minimum of 3 years of experience in Customer Support, Customer Service, or Order Management, preferably in the IT industry.
• Fluent in Japanese with a high level of English proficiency.
• Excellent communication, negotiation, presentation, and facilitation skills.
• Exceptional attention to detail, time management, and organizational skills.
• Ability to collaborate effectively across virtual functions and teams.
• Strong ability to prioritize workload to meet challenging deadlines.
• Capable of multitasking efficiently and working well under pressure.
• Proficiency in Microsoft tools, especially Excel and Outlook.
• Prior knowledge of SAP, Business Objects, and CRM Dynamics is advantageous.