Bilingual Call Center Representative - US Company

As a Bilingual Call Center Representative, you will provide top-tier customer service in both Japanese and English, handling communicaiton mainly in English. You will play a key role in supporting our international operations, ensuring seamless communication with clients and colleagues worldwide.

Client Details

Our client is an American company, operating successfully for over 70 years. As a leader in the global market, we take pride in fostering international partnerships and delivering top-notch services worldwide.

Description

• Answer and manage customer inquiries via phone, resolving issues in both English and Japanese.
• Ensure the smooth handling of customer needs by delivering prompt and professional service.
• Collaborate with US-based and global teams to deliver seamless support.
• Assist in resolving escalated issues and guide customers to appropriate departments when needed.

Job Offer

• Competitive salary and comprehensive benefits.
• Opportunities for career growth in a globally recognized company.
• A supportive, diverse work culture with exposure to international colleagues and US branches.
• A modern, well-equipped office space in a prime location.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Peryhan Essam on +813 6832 8691.

• Strong English proficiency is essential, with Japanese at N2 level or higher being sufficient.
• Previous experience in a customer service or call center environment, preferably in an international setting.
• Excellent communication and interpersonal skills, with a customer-first attitude.
• Experience working with global teams or US-based clients is an advantage.
• Valid visa for foreign nationals residing in Japan is required.
• Experience living or working in the US or abroad is a plus