IT

As an IT Service Delivery and Incident Management professional, you will oversee the smooth operation of IT services, coordinate incident resolution, and maintain strong partnerships with the Japanese supermarket chain, enabling efficient IT support for their joint operations.

Client Details

Our client is a prominent E-commerce retail company that has established a strong presence globally, partnering with a renowned Japanese supermarket chain to enhance customer experiences. As part of this collaboration, the client seeks dedicated individuals to ensure reliable IT service delivery for SLAs

Description

• Manage IT service delivery and incident management processes, adhering to agreed service levels and ensuring timely incident resolution.
• Collaborate with cross-functional teams, including the Japanese supermarket chain, to proactively identify and address IT service gaps, drive continuous improvement, and enhance customer satisfaction.

Job Offer

• Competitive salary and comprehensive benefits package.
• Opportunity to work with a leading Ecommerce retail company and contribute to their strategic partnership with a major Japanese supermarket chain.
• Exposure to cross-cultural projects and the chance to develop skills in a multicultural environment.
• Professional growth and learning opportunities through training programs and certifications.
• Chance to make a significant impact on the IT service delivery and incident management processes of a renowned retail organization

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Peryhan Essam on +813 6832 8691.

• Experience: Minimum of 4 years in IT service delivery and incident management, preferably in the retail or ecommerce industry, with exposure to cross-cultural collaborations.
• Skills: Strong knowledge of IT service management frameworks (ITIL), incident management tools, and incident response best practices. Proficiency in coordinating incident resolution across technical teams and managing vendor relationships.
• Personal Qualities: Excellent communication and interpersonal skills, ability to work collaboratively across diverse teams, strong problem-solving abilities, and a customer-centric mindset.
• English and Japanese Fluency is a must.