IT Support Specialist - Global Insurance Company

We are currently seeking a talented and dedicated IT Support Specialist to join our IT team. In this role, you will play a crucial role in providing technical support to our employees, ensuring the smooth operation of IT systems, and maintaining a high level of customer satisfaction.

Client Details

Our client is a prestigious global insurance company based in Tokyo, dedicated to providing exceptional insurance solutions and services to our clients worldwide. With a strong focus on innovation and customer satisfaction, we are at the forefront of the insurance industry.

Description

• Provide technical support and assistance to end-users, troubleshooting hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain computer systems, servers, and network equipment.
• Collaborate with the IT team to implement and enforce security protocols and data protection measures.
• Assist in managing user accounts, permissions, and access rights.
• Perform regular maintenance tasks, including software updates, patches, and system upgrades.
• Create and maintain documentation for IT procedures and solutions

Job Offer

• Exciting opportunity to work for a global insurance company with a strong reputation in the industry.
• Exposure to a diverse range of IT systems and technologies.
• Competitive salary and comprehensive benefits package.
• A supportive work environment with opportunities for growth and career development.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Peryhan Essam on +813 6832 8691.

• Manage and resolve IT support tickets within defined service level agreements (SLAs).
• Deploy and configure new hardware and software, ensuring compatibility and optimal performance.
• Basic understanding of Active Directory, user administration, and permissions management.
• IT certifications (such as CompTIA A+, Microsoft Certified Professional, or Cisco Certified Network Associate) are a plus.
• Familiarity with network protocols, TCP/IP, LAN/WAN, VPN, and wireless networks.