Housekeeping - Izu Kogen

POSITION REPORTS TO: Operations Manager

POSITIONS REPORTING TO THIS POSITION: Nil

KEY RELATIONSHIPS:

Internal:  Guest Relations, Guest Services

External:  Guests

PRIMARY OBJECTIVES:

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Clean and maintain guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures.
• Replenish guest supplies.
• Ensure guest services specified by superiors and guests requests are promptly and courteously met.
• Report damage or malfunction in hotel rooms to superior.
• Maintain equipment in proper state of cleanliness and repair.
• Maintain a section room report.
• Maintain a daily room checklist.
• Meet with superior and takes on daily assigned tasks.
• Report and submits lost and found articles to superior immediately.
• Report guest complaints to superior immediately.
• Report unusual behavior/activities on floors to supervisor.
• Record room status in allocated section accurately.
• Comply with hotel’s health, safety and hygiene policy.
• Attend meetings and training sessions as required.
• Create and maintains floral arrangements.
• Carry out valet services when required including delivery of linen or processing laundry orders.
• Complete other tasks which assigned by management.

KEY POSITION CRITERIA:

• Able to work in multi-culture environment.
• Good communication skills.
• Must be able to lift 10kg.
• Ability to work in shifts.