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Job ID : 1495306 Date Updated : October 29th, 2024

Guest Relations Officer - Amagasaki

Hiring Company Wyndham Destinations Japan LTD
Location Hyogo Prefecture, Amagasaki-shi
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

POSITION REPORTS TO: Operations Manager

 

POSITIONS REPORTING TO THIS POSITION: Room Attendants

 

KEY RELATIONSHIPS:

 

Internal:  Reservations, Guest Relations, Guest Services, Housekeeping, Food & Beverage, Kitchen

External:  Guests, Vendors, Suppliers, Contractors

 

PRIMARY OBJECTIVES:

 

,

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

  • Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 
  • Register and rooms all arrivals according to established procedures.
  • Maintain intimate knowledge of departmental standards and procedures.
  • Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
  • Maintain cashier float and ensures accurate daily report of all money received.
  • Cash hotel guest’s personal and travelers checks and assists with currency exchange.
  • Keep abreast of all modifications to accounting policies and procedures.
  • Responsible and attends to guest’s request of using the service of safety box at all times.
  • Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs.
  • Attend to guest’s complaints, inquiries and requests, referees problems to Operations Manager and Guest Relations Manager if he/she unable to assist.
  • Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
  • Perform the audit balances and prepares all works for audit in an orderly fashion.
  • When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
  • Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
  • Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.
  • Endeavor to maintain the high standards of the hotel with particular regard to the importance of Wyndham Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard.

General Requirements

Minimum Experience Level Over 1 year
Career Level Entry Level
Minimum English Level Daily Conversation (Amount Used: English usage about 50%)
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

KEY POSITION CRITERIA:

  • Able to work in multi- environment.
  • Good communication skills.
  • Good Interpersonal Skills.
  • Proficient in the use of Microsoft Office and Front Office System.
  • Fluent in Japanese.
  • Second foreign language is preferred.

Job Location

  • Hyogo Prefecture, Amagasaki-shi

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Industry Hotel

Job Category

  • Hotel, Travel and Hospitality > Reservation Agent, Guest Service Agent
  • Hotel, Travel and Hospitality > Other (Hotel, Travel and Hospitality)

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio Majority Japanese