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Application Support / アプリケーションサポート
| Hiring Company | Luxury French Company |
| Location | Tokyo - 23 Wards |
| Job Type | Temp to Perm |
| Salary | 6 million yen ~ 11 million yen |
Work Style
Remote Work and WFH Casual Clothing Minimal OvertimeJob Description
Key Responsibilities:
1. Daily Application Support
- Solve incidents reported by retail business users
Provide workaround solutions when immediate fixes are unavailable
- Monitor and improve business support services
- Update and create documentation to assist users and reduce incidents
2. System Testing with Business Users
- Understand test content and communicate changes to users
- Prepare, coordinate, and support testing with business users
3. Coordination Between Global and Local Teams
- Follow up with the global support team for incident resolution
- Assist the business in communicating issue priorities and requests to the global team
4. User Training
- Proactively develop and implement training plans for users
- Conduct training sessions for retail business users
5. Support Application Implementation
- Assist with project tasks such as hardware tests, IT tests, UAT, user training, deployment, onsite installation checks, and post-go-live system hypercare
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Communication skills to users and teams
- Business level of Japanese and English language
- Application support / implementation / development experience (min 2 years)
- Hands-on experience on SAP SD or MM
- POS application knowledge or retail business operation (Plus)
- Level 2/ Level 3 support experience (Plus)
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Temp to Perm |
| Salary | 6 million yen ~ 11 million yen |
| Industry | Retail |
Job Category
- IT, Web and Communication > Technical Support
- IT, Web and Communication > ERP, SAP Specialist
- IT, Web and Communication > Other (IT, Web and Communication)
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
