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Bilingual Customer Support Specialist - Hybrid
| Location | Kanagawa Prefecture |
| Job Type | Permanent Full-time |
| Salary | 2.5 million yen ~ 4.5 million yen |
Job Description
The Bilingual Customer Service Representative will assist customers with travel-related inquiries such as refunds, cancellations, and booking changes, ensuring high satisfaction and seamless service. The role requires strong communication skills in Japanese and English, problem-solving abilities, and adaptability in a fast-paced, global environment.
Client Details
Global Travel Company
Description
- Handle Customer Inquiries: Address inquiries such as requests for refunds, cancellations, or changes to bookings (e.g., flight details, travel dates, etc.).
- Enhance Customer Satisfaction: Provide top-tier service to ensure customers have a positive experience with our platform. Proactively address concerns and ensure customer needs are met.
- Problem-Solving: Work through complex travel-related issues, offering fast and effective solutions to help customers navigate changes to their plans.
- Multilingual Support: Utilize your native-level Japanese and high English fluency to assist customers from diverse linguistic backgrounds, ensuring clear and effective communication.
- Efficient Handling of Processes: Manage booking changes, flight amendments, and cancellations by liaising with airlines and other service providers to meet customer requests.
- Market Adaptability: Serve customers across various international markets, adapting communication and solutions to different cultural contexts.
Job Offer
What We Offer:
- Competitive Salary: Earn up to 4.3M JPY annually.
- Hybrid Work Setup: Enjoy the flexibility of working both remotely and in the office.
- Growth Opportunities: Be part of a global company with opportunities for career development.
- Dynamic, Global Environment: Work with a team from diverse backgrounds and cultures, and gain valuable international experience.
Join us in helping travelers around the world have the best possible experience!
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Entry Level |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Native |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | Permission to work in Japan required |
Required Skills
- Handle Customer Inquiries: Address inquiries such as requests for refunds, cancellations, or changes to bookings (e.g., flight details, travel dates, etc.).
- Enhance Customer Satisfaction: Provide top-tier service to ensure customers have a positive experience with our platform. Proactively address concerns and ensure customer needs are met.
- Problem-Solving: Work through complex travel-related issues, offering fast and effective solutions to help customers navigate changes to their plans.
- Multilingual Support: Utilize your native-level Japanese and high English fluency to assist customers from diverse linguistic backgrounds, ensuring clear and effective communication.
- Efficient Handling of Processes: Manage booking changes, flight amendments, and cancellations by liaising with airlines and other service providers to meet customer requests.
- Market Adaptability: Serve customers across various international markets, adapting communication and solutions to different cultural contexts.
Job Location
- Kanagawa Prefecture
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 2.5 million yen ~ 4.5 million yen |
| Industry | Tourism |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
