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Customer Service Manager for Leading Medical Company
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 9 million yen |
Job Description
The Customer Service Manager oversees two Teams and handles project related tasks and covering inquiries coming in from the sales representatives, dealers, or hospitals regarding orders, availability, pricing, and other inquiries.
Client Details
A leading medical device company specializing in orthopedic products.
Description
The Customer Service Manager oversees two Teams and engages in the following main responsibilities:
- Handling project related tasks and covering inquiries coming in from the sales representatives, dealers, or hospitals regarding orders, availability, pricing, and other inquiries
- Being able to train the CS Team when necessary
- Communicate with other internal departments (e.g. sales team) and contribute to workflow improvements as needed.
Job Offer
- Very dynamic job scope, perfect for candidates who like fast-paced environments
- Standard working hours and remote work allowed (partial)
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
The successful candidate presents the following qualifications:
- Customer service experience in Japan in the FMCG / Manufacturing industry
Solid people management experience
- SAP experience welcome but not mandatory
- Bachelor's Degree
- Ability to handle multiple tasks and requests simultaneously in a fast-paced work environment
- Good communication skills and attention to detail
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 9 million yen |
| Industry | Medical Device |
Job Category
- Customer Service, Secretary and Administration > Call Center SV, Leader, Manager
