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Customer Support Role for Global Fintech Company
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 7 million yen |
Job Description
As a member of the CS Japan Retail Team you will be handling trading inquiries from via phone, email, live interactive chat, as well as face-to-face chats.
Client Details
Our client is an international Fintech company specializing in global payments, foreign exchange (FX), trading, and other financial services.
Description
As a member of the CS Japan Retail Team you will be handling trading inquiries from via phone, email, live interactive chat, as well as face-to-face chats. Among the main responsibilities:
- Provide client support by answering inbound phone calls and/or emails regarding accounts, policies, services and available products
- Handle trading inquiries and client issues via phone, email and live, interactive chat, as well as face-to-face chats
- Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in the platform and provide support for existing customers
Job Offer
- International environment at a solid foreign fintech firm
- Structured career path and possibility of internal transfer into different role
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Entry Level |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
The Team in Tokyo is looking for candidates with a keen interest for the industry and with the following qualifications:
- Customer Service background with great communications skills
- Native level of Japanese & Business level of English
- Strong command of computer and typing skills
- Previous experience working in an international company is a strong plus
- Acquiring JSDA and FFAJ license upon joining
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 7 million yen |
| Industry | Other (Banking and Financial Services) |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
