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Senior Implementation Consultant/Lead
| Hiring Company | Our Client is one the Biggest Public SaaS Application Vendor |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 10 million yen ~ 20 million yen |
Work Style
Flex TimeJob Description
About The Role
- Take ownership of clients onboarding, implementation projects both delivered internally and oversight to partner delivered services .
- Build strong relationships with our clients to understand their needs and ensure their success with the company
- Act as a project manager to ensure timelines are met
- Work with customers to build their most time-sensitive workflows into the company and ensure there is a clear end-user training plan for those workflows.
- Empower customers to connect their goals and challenges with the solution in the company
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute client success and onboarding plans
- Spearhead internal cross-functional improvement projects
- Represent the voice of the customer and influence product development roadmap
- Assist partners in building and designing complex and customized technical solutions for the companycustomers specific needs.
- Assist in training and enable new service partners and facilitate knowledge transfer for existing service delivery partners
- Being an escalation point for partners and their clients throughout the PS project delivery process
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
Requirements
- Bilingual-bicultural, with 2-3 years of experience in B2B SaaS as technical Customer Success / Implementation Manager / Technical Project Manager / Technical Account Manager / Technological Consultant, specifically within onboarding and implementation of software.
- Experience in leading product implementation projects involving hands on implementation.
- Strong project management skills to keep projects on-track and manage unique flows.
- At least 2 years of experience implementing new technology for medium and large organizations.
- Strong problem solving skills
- Ability to clearly articulate technical topics to a non-technical audience
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 10 million yen ~ 20 million yen |
| Salary Bonuses | Bonuses paid on top of indicated salary. |
| Salary Commission | Commission paid on top of indicated salary. |
| Industry | Software |
Job Category
- Sales > Other (Sales)
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | Majority Japanese |
