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Hiring Company | BiOS, Inc. |
Location | Kanagawa Prefecture, Yokohama-shi Nishi-ku |
Job Type | Contract |
Salary | 4 million yen ~ 5 million yen |
Job Description:
English
First Line (Tier 1) Support
Record/Analyze user problems
Troubleshoot ICT devices and services provided by Ericsson's Enterprise IT, such as company PCs, O365 and MS Teams
Breakfix request faulty hardware
Issue problem [sic] ticket number, arrange with the backend team and report result to the user as soon as possible
Provide services in collaboration with Ericsson global teams or local vendors
Manage printers; RICOH and third-party (best-effort) printers troubleshooting
Provide support, on a best-effort basis, customized and local IT services
TFS: Data room H&E support per instruction by the backend team
IT Standby support in leadership meetings
IT support in management/CEO special events
Site IT Operations
Device health check in pre-determined intervals (video conf systems, printers, External speakers installed in conf rooms)
Praparation of ICT devices, such as PC peripherals, USB speakers and mobile Wi-Fi
Asset/Inventory management of both hardware and software
Proper disposal of aged facilities in pre-determined intervals
Monthly IT sessions as part of user training
ICT devices' (PCs, monitors, printers and USB speakers) lifecycle management,
Create IT documentation and maintaining it
Manage small tasks (projects and tasks of less than 3 months' length)
Contribution to ICT operation processes innovation, reduction and automation
Minimum Experience Level | Over 3 years |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Business Level |
Minimum Education Level | High-School |
Visa Status | Permission to work in Japan required |
Required Languages:
Japanese: Business (JLPT2)
English: business ~ Fluent
Work Hours:
Mon ~ Sun
9:00 to 18:00
Break Times are (60) minutes per shift
Job Type | Contract |
Salary | 4 million yen ~ 5 million yen |
Industry | System Integration |