Customer Support [Chat & Email ONLY] up to 6M JPY

We are a dynamic and rapidly growing global e-commerce company based in Tokyo, seeking a dedicated and enthusiastic Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for delivering exceptional customer service via email and chat, ensuring a seamless and satisfying experience for our diverse clientele.

Client Details

Global E-commerce company.

Description

• Respond to customer inquiries via inbound and outbound email
• Identify and resolve customer issues promptly and effectively
• Provide detailed information about products, services, and company policies
• Troubleshoot product-related issues and offer clear solutions or recommendations
• Handle customer complaints and escalations, liaising with relevant teams as needed
• Provide up-selling, cross-selling, and account retention services as directed
• Collect and analyze customer feedback to improve our services
• Propose enhancements to support processes to better serve our customers

Job Offer

What We Offer:

• Competitive salary up to 6M JPY annually.
• Flexible work-from-home arrangement, 4 days per week.
• Opportunity to work in a vibrant and innovative global e-commerce environment.
• Collaborative and supportive team culture.
• Professional growth and development opportunities.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

Qualifications:

• Language Proficiency: Native level in Japanese and fluent in English.
• Experience: Minimum 1-2 years of customer support experience, handling both B2B and B2C in Japan.
• Work Arrangement: Willingness to work in the Tokyo office once per week (subject to change).