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ServiceNow management role Exclusive job
| Location | Tokyo - 23 Wards |
| Job Type | Contract |
| Salary | 5.5 million yen ~ 9 million yen |
Job Description
Key Responsibilities:
- Manage JAPAC Service Desk operations and ensure SLA compliance.
- Lead ITSM process improvements and identify efficiency opportunities.
- Oversee regional desks in Japan, China, and the Philippines.
- Act as the entry point for JAPAC projects and resolve escalations.
- Create reports/dashboards and participate in regional/global meetings.
- Ensure compliance with Incident, Request, and Knowledge Management processes.
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English usage about 50%) |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
Requirements:
- Strong English and Japanese communication skills; Mandarin is a plus.
- 3-5 years of Service Desk management experience.
- Knowledge of ITIL best practices (certification preferred) and ServiceNow.
- Ability to work independently and thrive in a fast-paced environment.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Contract |
| Salary | 5.5 million yen ~ 9 million yen |
| Industry | Pharmaceutical |
Job Category
- IT, Web and Communication > Technical Support
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