CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
ServiceNow management role Exclusive job
| Location | Tokyo - 23 Wards |
| Job Type | Contract |
| Salary | 5.5 million yen ~ 9 million yen |
Job Description
Key Responsibilities:
- Manage JAPAC Service Desk operations and ensure SLA compliance.
- Lead ITSM process improvements and identify efficiency opportunities.
- Oversee regional desks in Japan, China, and the Philippines.
- Act as the entry point for JAPAC projects and resolve escalations.
- Create reports/dashboards and participate in regional/global meetings.
- Ensure compliance with Incident, Request, and Knowledge Management processes.
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English usage about 50%) |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
Requirements:
- Strong English and Japanese communication skills; Mandarin is a plus.
- 3-5 years of Service Desk management experience.
- Knowledge of ITIL best practices (certification preferred) and ServiceNow.
- Ability to work independently and thrive in a fast-paced environment.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Contract |
| Salary | 5.5 million yen ~ 9 million yen |
| Industry | Pharmaceutical |
Job Category
- IT, Web and Communication > Technical Support
