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Job ID : 1491262 Date Updated : October 3rd, 2024
JAPAC wide project! WFH in place

ServiceNow management role Exclusive job

Location Tokyo - 23 Wards
Job Type Contract
Salary 5.5 million yen ~ 9 million yen

Job Description

Key Responsibilities:

  • Manage JAPAC Service Desk operations and ensure SLA compliance.
  • Lead ITSM process improvements and identify efficiency opportunities.
  • Oversee regional desks in Japan, China, and the Philippines.
  • Act as the entry point for JAPAC projects and resolve escalations.
  • Create reports/dashboards and participate in regional/global meetings.
  • Ensure compliance with Incident, Request, and Knowledge Management processes.

 

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Business Level
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

Requirements:

  • Strong English and Japanese communication skills; Mandarin is a plus.
  • 3-5 years of Service Desk management experience.
  • Knowledge of ITIL best practices (certification preferred) and ServiceNow.
  • Ability to work independently and thrive in a fast-paced environment.

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Contract
Salary 5.5 million yen ~ 9 million yen
Industry Pharmaceutical

Job Category

  • IT, Web and Communication > Technical Support