Customer Service Operation Manager - Healthcare Services

We're seeking an Operations Manager based in Tokyo to lead a dedicated team facilitating healthcare service.The role require team performance monitoring, ensuring service excellence across several locations in the region.

企業情報

Our client is a leading global service provider, specializing in healthcare, risk management, and support solutions across various industries. They are dedicated to ensuring the well-being of their clients through innovative and tailored services.

職務内容

• Manage the Tokyo-based service team, allocating resources effectively to ensure timely and quality case management.
• Coach and develop team members, fostering a collaborative culture focused on excellence and service delivery.
• Lead team performance and supervise productivity, and service delivery.
• Provide feedback to Operations Specialists, enhancing service quality through case reviews and call assessments.

条件・待遇

• ・ A key role in shaping the engagement strategy for a global healthcare initiative.
• ・ The chance to work with a dedicated team in a challenging and rewarding environment.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Peryhan Essam on +813 6832 8691.

• The successful candidate will have substantial experience as an Operations Manager or in a similar role, with a strong background in case management and team leadership. Experience with CRM systems, call center management, and customer service is essential.
• We're looking for a proactive leader with strong problem-solving skills, who can manage under pressure and communicate effectively. Fluency in English and Japanese is required.