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Ginza Office｜Field Support Engineer（日本語レベル：読み書き＋会話MUST）
| Hiring Company | Oikotechno Japan Co., Ltd |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
MAIN PURPOSE
Support Personal computer and periphery related tasks / projects in terms of daily user support, trouble shooting, project support, field support etc
KEY RESPONSIBILITIES
PC support
o PC and periphery arrangement (New-joiner, Termination, Transfer)
o PC inventory management
o PC asset/stock management by ServiceNow
o Temporary PC support
o Stock management and ordering of devices
o Lifecycle maintenance of PC
BTQ PC support
o Boutique PC kitting by request for Boutique opening
o PC version update support
o Support WiFi connection or other trouble shooting
o BTQ open close or events support onsite
PC Application support
o Tests of applications as required
Project coordination
o Event support
o Local IT & Group PC and periphery project support
o Collaboration with Local IT & Group HQ team • Incident management
o PC related issue investigation and resolution
o Collaborate among Japan IT teams to resolve IT issues
o Escalate and report requests/incidents to L3 teams
o Create/Update the document and PC related page on IT FAQ
o SLA reporting
o Communicate with users and IT person in Japanese/English
Vendor management
o Vendor management for device kitting, incident support
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
Preferred Experience
o 3 years of experience for PC/desktop support activities
Preferred Skills
o Good knowledge of PC (Surface, laptop, desktop), printers and periphery
o Good knowledge of PC management tool o General knowledge of Windows/iOS and MS-Office software.
o General knowledge of Infrastructure (Networks, PC)
o General knowledge of similar business structure (Retail, Wholesale, Logistics etc.) o Good written and verbal communication skills in Japanese and English
Personal qualities
o Team Player
o Have a strong sense of responsibility
o Strong care about user experience and customer satisfaction.
o Keen problem solver & analytical nature.
o Ability to work in a flat and versatile organization, and on multi-national / cultural projects.
o Autonomous and service oriented.
o Enthusiastic learner
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | IT Consulting |
Job Category
- IT, Web and Communication > Technical Support
- IT, Web and Communication > In-house SE, System Management
- IT, Web and Communication > Network Engineer
- IT, Web and Communication > Server Administrator
- IT, Web and Communication > Other (IT, Web and Communication)
