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Client Support Analyst - Financial Services Company
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 7 million yen |
Job Description
The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice.
Client Details
A major player in the financial services industry, providing clearing, settlement, and information services for a wide range of financial products.
Description
The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice. Among the main tasks:
- Handling incoming client inquiries via calls, portal and emails, and setting client expectations for follow-up timing about resolutions
- Coordinate when necessary with other teams such as Product, Technology, Legal and Compliance, Onboarding
- Analyzing, identifying, and communicating updates about resolutions to clients
- Participate in team meetings and suggest process improvements to increase efficiency and client experience
Job Offer
- Comprehensive health and well-being benefits
- Internal career path opportunities up to Leadership
- Flexible work environment with hybrid policy
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | Permission to work in Japan required |
Required Skills
- Customer service experience in Japan, ideal but not mandatory from the FS industry
- Great business proficiency (verbal and written) in Japanese and business level of English (in order to communicate with Teams abroad)
- Troubleshooting skills welcome
- Ability to create accurate documentation with an attention to detail
- Good decision-making skills in a high-volume environment requiring quick resolution
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4.5 million yen ~ 7 million yen |
| Industry | Other (Banking and Financial Services) |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
