【英語を活かす】カスタマーサービス代表/ Customer Service Representative

A renowned industrial equipment manufacturer is seeking a Customer Service Representative. The selected candidate will manage customer interactions, handle orders, and coordinate between sales and logistics.

A leading provider of innovative electrical solutions and products, dedicated to advancing technology and enhancing efficiency. With a strong focus on customer satisfaction and sustainable practices, the company delivers top-quality electrical systems and components across diverse industries.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

2084600/001

Responsibilities:

• Serve as the primary contact for customer transactions and support sales with evaluations and order handling
• Process and verify customer orders for compliance and pricing; liaise with customers and sales
• Enter orders into SAP and confirm receipt with customers
• Address customer inquiries regarding stock, order status, and delivery
• Coordinate product replacements and analyses with sales and factory
• Manage documentation of quotations and sales orders, update data using Power BI
• Assist sales and marketing efforts as needed
• Provide backup support for logistics and accounting in emergencies
• Propose initial solutions to customers via phone, chat, or online
• Occasionally support field sales with large quotations to enhance confidence
• Renew TIIS certificates regularly

Requirements:

• Bachelor's degree or above
• More than 5 years of experience in customer service or sales engineer
• More than 3 years of experience in SAP for order processing or relevant ERP systems
• Skilled in MS Office Suite
• Proficient in English (TOEIC 600+ is ideal)