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【マレーシア勤務】日系大手BPOカンパニー/カスタマーサポートエージェント PR/157748
| Location | Malaysia, |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
日系大手BPO企業における、クロスボーダーECサイトのカスタマーサポート業務
- 顧客からの問い合わせに迅速に対応(Eメール)
- 顧客の苦情を処理し、問題をトラブルシューティング
- 複雑な問題を適切なチームや上司にエスカレーション
- プロフェッショナルで礼儀正しい態度を維持し、高品質なサービスと顧客満足を確保
- やり取り、取引、問い合わせ、苦情の詳細を指定されたソフトウェアやシステムへ記録
- ロジスティクス、営業、製品部門などのクロスファンクショナルチームと協力し、顧客の問題を解決
- Eコマース製品、プロモーション、ポリシー、手順について最新の情報を保持
など
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | No permission to work in Japan required |
Required Skills
• 日常生活以上の英語力(社内公用語が英語)
• N2以上もしくはネイティブレベルの日本語スキル
• 一般的なビジネスマナー・PC基本操作スキル
Job Location
- Malaysia,
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Retail |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
- Customer Service, Secretary and Administration > Customer Service, Customer Success
- Other > Other
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | Majority Non-Japanese |
