【英語を活かす】カスタマーサポート/ Customer Support

A global leader in automotive products is seeking a Customer Support professional. The selected candidate will handle customer inquiries, manage orders, and support sales activities to ensure smooth operations and target achievement.

Responsibilities:

• Provide accurate information to customers regarding stock availability, order status, and product line-up
• Update product lists and pricing for accurate information on phase-in/phase-out items
• Process orders, including entry, credit checks, and delivery arrangements
• Manage return orders, arrange pick-ups, and issue credit notes
• Monitor and clean order status to ensure timely processing
• Analyse KPIs, report outcomes, and implement improvements to support sales

Requirements:

• Bachelor's degree or above in Sales, Administration, Logistics, or related field
• More than 3 years of experience in program or project management
• Experience in stakeholder management and using data to drive improvements
• Proficient in SAP and advanced IT skills (MS Office Suite)
• Fluent level Japanese; business level English

About the Company:

This organisation is a leading global provider of high-quality tires and rubber products, serving various sectors with innovative solutions. With a strong commitment to excellence and sustainability, it operates a robust network to meet the diverse needs of customers worldwide.

Keywords:

カスタマーサポート, 注文管理, SAP, KPI分析, 営業支援, 求人, 外資系

2086030/001