Senior Client Engagement Manager

Lead the development and execution of a client strategy across the brand's directly operated network in Japan and Korea. Work in close cooperation with the Global and Regional teams.

Client Details

A renowned major European fashion house under one of the largest luxury conglomerates in the world.

Description

• Collaborate with HQ and Regional teams to produce high quality client insights to inform business decisions to increase customer development and retention.
• Deliver presentations to retail teams on the ground as well as senior team members.
• Define clear objectives and appropriate KPIs to ensure client engagement in Japan and Korea markets.
• Incorporate a deep understanding of the store environment and ensure the tools developed meet the needs of the retail force.

Job Offer

• Opportunity to work for a major fashion house with career development.
• Opportunity to travel and work overseas on business trips.
• Work in an international and innovative environment.
• Competitive salary.
• Hybrid work environment with flextime.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.

• 6-8 years of experience in client relationship management or client strategy, preferably from the luxury fashion or hospitality industry.
• Passionate advocate for CRM, keeping those around them focused on driving success.
• Experience with people management.
• Open to travel to Korea and France around twice a year.
• Fluent in Japanese and English.