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Ops Manager
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 8 million yen ~ 10 million yen |
Work Style
Minimal OvertimeJob Description
- Handle 8-member Service Desk team.
- The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
- A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
- An ability to balance and plan the short-term actions of the team.
- Knowledge and understanding of all relevant industry standards.
- Knowledge and understanding of best practices for service management.
- Strong communication skills, including the ability to be influential and persuasive with stakeholders.
- An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
General Requirements
| Minimum Experience Level | Over 10 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Possess a bachelor’s degree in computer science, Information Technology, or a related field.
- Atleast 10 years of experience in Service Desk operations.
- Demonstrate strong technical skills and knowledge of IT service management.
- Exhibit excellent leadership and team management abilities.
- Show proficiency in troubleshooting and resolving technical issues.
- Display strong communication and interpersonal skills. - Have experience with ITIL or other IT service management frameworks.
- Be adept at using Service Desk software and tools.
- Demonstrate the ability to work under pressure and manage multiple tasks simultaneously.
- Show a commitment to continuous learning and professional development
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 8 million yen ~ 10 million yen |
| Industry | IT Consulting |
Job Category
- IT, Web and Communication > Network Architect
- IT, Web and Communication > In-house SE, System Management
- IT, Web and Communication > Other (IT, Web and Communication)
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | About half Japanese |
