Field Project and Support Engineer (第二新卒 welcome!)

Job Description

• Consult with and develop infrastructure solutions for various business users and customers.
• Collaborate with local teams, customers, and third-party companies to create and implement connectivity and network solutions.
• Troubleshoot and analyze software and hardware products.
• Design, construct, and operate campus networks for client.
• Ensure problem resolution at the customer's site until the solution is implemented and accepted.
• Handle troubleshooting, fault records, and the technical support process.

Required Skills

• Graduate in IT or a related technical field, or equivalent practical experience.
• Technical skills and knowledge in Microsoft Client/Server Systems (MS Server 2012+, Windows 10+) and Databases (SQL Server 2012+).
• Familiarity with network infrastructure (installation, configuration, and troubleshooting).

Preferred Qualifications

• Over 3 years of business experience as a technical support engineer or field/customer engineer.
• Experience in design, construction, and operation with network devices and wireless network equipment.
• Willingness to travel.
• Strong adaptability and communication skills for efficient collaboration between different teams.
• Experience working with engineers from third-party companies and suppliers.
• Ability to manage relationships with business users and external vendors.
• Experience in communication, negotiation, and troubleshooting with telecommunications carriers.
• Experience with variety of customer facing situations.
• Self-reliant working behavior, adaptability, and high flexibility.
• Experience working in a multicultural environment and abroad.
• Possession of a driver's license.