【850～1324万円】Lead CX Content Creation

【求人No NJB2219482】
Job Description :
Designing creating contents for multiple brands across therapeutic areas （TAs） in line with global/local brand strategy and Cx （customer experience） strategy providing the right Cx to the right target at the right timing across all touchpoints ・ a central role in the new operating model.

Your key responsibilities:
Analyze and outline the content strategy in line with brand and Cx strategy
Design create content for multiple brands across TAs based on customer insights and segmentations
Partner with market research team to conduct Cx content testing and feedback loop
Provide input to the global asset creation and localization
Leverage global assets and drive rapid local content creation
Deliver unparalleled customer experience and maximize impact

Key Performance Indicators
Quantity quality of Cx Content creation across all touchpoints
Ux/Cx feedback and improvements made
Feedback from key internal end users on quality of proposal/ outputs/ implementation

3+ year Pharma marketing experience including content creation experience （brand level）
Experience in attitudinal segmentation omnichannel engagement and design thinking is strongly preferred
Have demonstrated high competency in customer focus strategic thinking planning and marketing
Excellent interpersonal communication and people engagement skills
Strong project management and execution capability
Able to articulate and provide constructive input to collaborate with stakeholders including global counterparts
Know industry code of conduct

Language Skill:
Japanese: Fluent English: Business level