【英語を活かす】クライアントサービスセンターマネージャー/ Client Service Center Manager

A global luxury goods company is looking for a Client Service Center Senior Manager. The selected candidate will continuously deliver best-in-class service, develop compelling strategies, and oversee team performance.

This European company has a rich history in the luxury goods market and continues to be a name synonymous with excellent design and craftsmanship. With an enduring global presence and a diversified range of luxury goods on offer to customers, this brand commands a dominating presence in the most exclusive shopping areas in the world.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客

2077620/001

Responsibilities:

• Deliver best-in-class service across daily operations, process, quality, and sales management
• Design strategies to achieve business goals
• Monitor and analyse metrics to identify improvements and co-build action plans with the management team
• Ensure top-quality service by collaborating with training and quality manager
• Coordinate with other departments to meet sales targets across all channels
• Identify areas of improvement, provide recommendations, and drive execution
• Secure compliance with company procedures and standards for every customer interaction
• Oversee team leaders to ensure a customer-first mindset and excellent service delivery
• Create and sustain effective leadership

Requirements:

• More than 5 years of experience in luxury (retail, customer service is ideal)
• Experience handling client inquiries through various communication tools (phone, email, social media, etc.)
• Prior customer-facing experience
• Proven experience with Salesforce is a plus
• Proficient in Japanese; business level English