営業事務/Sales Administration｜東京フルリモート｜英語読み書きレベルの方歓迎、ビジネスレベル尚可

Job responsibilities

• Support Account Management team in response inquiries from client
• Support clients with their communication with Operations team
• Follow up with Operations team for punctual processing
• Share client complaints with Operations and finance team and find out root cause and countermeasures
• Work with Finance to send monthly invoices and reports to clients
• Support the translation of marketing materials
• Translate client comments in agreements written in Japanese into English
• Handle office and vendor monthly invoice

Working Details

• Part time and can be fully remote work
• Probationary period: Yes, 6 months 
• Hour rates JPY2500 per hour ※Bonus: Negotiable after trial period
• Working hours: About 3 hours a day between 9:00 and 18:00 × About 3 days a week (negotiable)

Work location
※Full remote (required to come to office for on-boarding and quarterly review)
Shinagawa Grand Central Tower, 2-16-4 Konan, Shinagawa-ku, Tokyo 108-0075
3 minutes walk from Shinagawa Station

Selection Process
Document screening
2-3 interviews (First: HR ⇒ Senior Account Manager ⇒ Last: Japan Market Lead)
※English reading and writing skills are essential, so a written test will also be conducted. (Example: translating documents from English to Japanese)

About Collinson
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. We are also the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,400+ lounges and travel experiences, helping to elevate the journey into something special.  Private ownership means we can focus on the values that are important to us. These drive everything we do and result in us acting with integrity and agility while making long-term investments and decisions.

We are looking for people who have

• Sales administration / commercial clerical experience/ Financial Industry
• Excellent communication skill in Japanese and English, especially written communication
• Background with International company environment is a great asset