Systems Administrator - Global Incidents & Response

◎　Global systems operations (Windows, Linux/Unix, Networking), and automation solutions support
◎　Consultant position dedicated to a Major Global Financial Institution
◎　Location: Tokyo, Japan

EIRE Systems partners with a major financial institution in Tokyo, providing technical expertise for tier-3 systems operations and development, supporting a range of Workplace Technology systems infrastructure and applications.

Incident and Response manages detection, troubleshooting, reporting and resolution incidents that impact the global Workplace Technology environment.

As a member of this team, working on-site at a major global financial institution, you will have the opportunity to:

• Serve as the focal point for large incidents including providing awareness and debriefing to senior management
• Manage time-sensitive incidents and investigations requiring follow-the-sun coordination
• Work with and become proficient in a variety of enterprise technology from Microsoft, IBM, HP, Adobe, Google etc;
• Work with and be part of a talented global team, employing a “Follow the Sun” support model
• Collaborate with many other technical teams including networking, help-desk, desk-side support, server support, firewall, security, Unix, SQL, Web, storage and development teams.
• Provide operational oversight and ensure consistency in the tracking and remediation of incidents impacting key Business Unit stakeholders.
• Proactively participate in the continuous review of incidents and root causes, in order to highlight control gaps across the organization or process gaps within the team.
• Provide on call and out of hours support - we provide global coverage for incidents 24/7 in a follow-the-sun model - this position provides coverage during Japan weekday operating hours and will cover for escalations on one weekend every few months on a rotation basis.

** Applicants must be available to work full-time in Japan and be we willing to commute to and work onsite at our client's offices in central Tokyo.

Experience Required: 

• To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization.
• Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
• Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.
• ITIL certification, Microsoft Certifications for Windows (Associate or Expert level)

Required Technical skills:

• Windows 2012/2016/2019/2022 server skills
• Windows Desktop (Windows 10/Windows 11)
• Active Directory skills
• PowerShell Scripting skills
• Wireshark
• Splunk
• Extrahop
• Sysinternal tools

This opportunity may be a great fit for you if you are:

• Curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
• A self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
• Mature enough to be able to execute job functions with minimal guidance.
• Confident to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
• Very strong in verbal and written English communication; able to effectively communicate with technical / non-technical personnel including senior management.
• Comfortable taking ownership of complex situations and conscientious to see them through to resolution in timely fashion