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Customer Seller Support - up to 6M JPY
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ 6.5 million yen |
Job Description
- As a Customer Seller Support Specialist, where you'll respond to customer inquiries, resolve issues, and enhance our services through feedback and process improvements. This role offers a competitive salary, flexible remote work options, and the opportunity for career growth
Client Details
- Well-known e-commerce business
Description
- Respond to customer inquiries via inbound and outbound email.
- Identify and resolve issues promptly, ensuring customer satisfaction.
- Handle complaints and escalations to/from related teams efficiently.
- Provide up-selling, cross-selling, and account retention services as directed or needed.
- Collect and analyze customer feedback to enhance our services.
- Propose and implement improvements to support processes.
Job Offer
- Competitive salary (4M-6M JPY).
- Flexible work-from-home option (4 days per week, 1 day onsite).
- Opportunity for career growth and development.
- Collaborative and supportive work environment.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Native-level proficiency in Japanese and fluency in English.
- Minimum 1-2 years of customer service experience in call center/inhouse center
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ 6.5 million yen |
| Industry | Retail |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
