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Multinational luxury vehicles brand-CX Manager (Up to 16M)
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 10 million yen ~ 16 million yen |
Job Description
You will be at the forefront of shaping customer's experiences by creating and implementing dynamic regional CX strategies.
Client Details
This company is well-known for manufacturing luxury vehicles, trucks, buses, and construction machinery. Over its long history, it has built a strong reputation for safety and quality.
Description
- Lead the development and implementation of regional customer experience (CX) strategies.
- Adapt global initiatives to fit local markets (Japan, Korea, Thailand, Malaysia, India, ...)
- Optimise regional processes for maximum efficiency.
- Use customer feedback to guide strategic decisions.
- Create custom CX training programs.
- Empower front-line staff to deliver exceptional experiences that meet regional needs.
Job Offer
This position will be covering the APAC regions including Japan, Korea, Thailand, Malaysia, India, ...
You will report directly to APeC Head of Retail
- Very flexible work style and flat culture
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Miku Kohaba at +81 3 6832 8656.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Daily Conversation |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | No permission to work in Japan required |
Required Skills
- 5-10 years of experience in CX marketing
- CX (Customer Experience) marketing experience in the retail industry
- Experience in the automotive industry is not required
- Business level or Fluent English skills
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 10 million yen ~ 16 million yen |
| Industry | Automobile and Parts |
Job Category
- Marketing and Product Development > Marketing Planning, Web Planning
