Senior IT Analyst

【Purpose of this position】
This role assists the business in effectively marketing products to consumers online by utilizing technology and digital channels. This role aims to reach and engage potential consumers, enhance brand awareness, drive traffic, and boost sales and customer loyalty.

【Responsibilities】

• Collaborate with business representatives and management to comprehend both current and future business needs and their implications for the existing B2C application landscape.
• Familiarize and advocate for the IT service delivery model, processes, and solution portfolio.
• Advise customers by leveraging existing IT solutions, processes, and services to support their strategic initiatives.
• Facilitate or oversee the design, development, and deployment of IT solutions or processes, working closely with relevant functional teams (e.g., digital, marketing, customer care) in alignment with annual and long-term plans.
• Identify opportunities and propose innovative IT solutions and services to address specific business challenges in the B2C domain.
• Apply relevant principles, practices, procedures, and standards to ensure the quality and compliance of solutions and services.

- Promote collaboration and knowledge sharing with IT colleagues and other departments on topics such as principles, practices, standards, procedures, and guidelines, as well as the effective use of tools and technologies.

• Over 5 years of experience in Information Technology or a Business function.
• Preferably experienced in B2C digital marketing IT, including E-commerce, Loyalty programs, and B2C CRM solution implementation.
• Proven experience in Project Management and Service Management is essential.
• Data analytics experience is advantageous.