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Location | Tokyo - 23 Wards |
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 6 million yen |
You will guarantee exceptional support for members expressing dissatisfaction or providing a detractor score in our NPS survey. You will manage complaint handling, mentoring senior team members, Team Managers, and other relevant roles through quality assurance, coaching, and training programs.Your effectiveness will be assessed by decreasing personal escalations, minimizing refunds and compensations, and enhancing member retention following issue resolution.
Client Details
Global Travel Concierge company
Description
Job Offer
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Minimum Experience Level | No experience |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Native |
Minimum Education Level | Bachelor's Degree |
Visa Status | Permission to work in Japan required |
Requirements:
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 6 million yen |
Industry | Tourism |