Team Manager for Concierge Company in Tokyo!

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.

Client Details

Global Concierge Company.

Description

Responsibilities:

• Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
• Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular appraisals and ad-hoc catch-ups.
• Manage other areas of operations including Quality Assurance (QA) and complaints handling.
• Oversee team attendance, return to work meetings, overtime planning, and sign-off.
• Support and drive career development plans for each employee.
• Conduct business analysis using tools like Tableau to identify root causes and plan solutions.
• Cultivate team morale and culture through praise, support, recognition, and encouragement.

Job Offer

Benefits:

• Hybrid work environment upon passing probation
• International work environment.
• Work from anywhere in the world: Up to 2 months, with a maximum of 4 weeks per occasion, can be taken twice a year.
• Paid holidays: 10 days per year.
• Fifth-year milestone: 1 month holiday.
• Work from home allowance: Additional 9,000 JPY monthly.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

• Minimum 1 year people management experience in any customer facing role.
• Experience in KPI manaement, coaching and/or training
• Native level in Japanese and Fluent in English
• Amenable to work in Shiftwork including weekends.