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Hiring Company | 株式会社Pie Systems Japan |
Location | Tokyo - 23 Wards, Chuo-ku |
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 7 million yen |
Job brief
We are looking for an ambitious and passionate Customer Success and Operations Associate to provide the best in class “white glove” service to our customers (merchants and tourists) . You will be one of the front of the company. Given our business model, Customer Success is absolutely vital not only for us but our customers in Japan to grow businesses. We will not be successful unless our customers are receiving massive value from our service. As such, we need a passionate Customer Success and Operations Associate to support the success of our customers. This role includes responsibilities for executing day-to-day Customer Success and Operation activities (e.g., on-boarding, support, services, adoption, advocacy, retention, tax refund operations, tax free counter operations etc.) and driving outcomes (e.g., renewals, up-sell, etc.).
概要
Pie Systemsでは、業界内において最も優れたサービスをお客様(加盟店および旅行者)に提供するために、意欲的かつ情熱的に仕事に取り組んでくれるCustomer Success and Operations Associateを募集しています。入社いただいたメンバーには、社外のお客様に対しPie Systemsの「顔」となるメンバーとして、ビジネスを進めていただきます。
カスタマーサクセスは、Pie Systemsにおいて極めて重要なファンクションであるだけでなく、日本国内の加盟店のビジネス拡大を成功させるためにも重要な役割を担っています。私たちPie Systemsのサービスによって、加盟店および旅行者といったお客様が大きな「価値」を享受していただくことができなければ、私たち自身も「成功」することはできません。お客様に大きな価値を享受いただき、また私たち自身も成功することができるよう、Pie Systemsではお客様の成功をささえるCustomer Success and Operations Associateを必要としています。
本ポジションにおいては、お客様のオンボーディングやサポート、利用継続に向けた取り組み、免税手続きに関する実務など、日々のオペレーション業務を遂行することで、加盟店契約の更新や新しい製品・サービスの追加契約などの結果につながるよう業務に取り組んでいただきます。
You will :
業務内容 :
Minimum Experience Level | Over 1 year |
Career Level | Mid Career |
Minimum English Level | Business Level (Amount Used: English usage about 50%) |
Minimum Japanese Level | Native |
Other Language | Chinese (Mandarin) |
旅行者対応やマテリアル作成などで使う場合があります | |
Minimum Education Level | Bachelor's Degree |
Visa Status | Permission to work in Japan required |
You need to :
応募資格:
Nice to have:
プラスアルファとなる経験:
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 7 million yen |
Work Hours | 変形労働制 |
Holidays | 週休2日、慶弔休暇、夏季休暇・冬季休暇、特別休暇など |
Job Division | Customer Success & Operations |
Industry | Internet, Web Services |
Company Type | Small/Medium Company (300 employees or less) - International Company |
Non-Japanese Ratio | About half Japanese |