【805〜1125万円】Field Application Engineer

【求人No NJB2225044】
Field Application Engineer として、液体の測定機器や制御機器等のフィールドサービスを担当していただきます。これらの機器は設置やメンテナンスにフィールドサービスが不可欠で、こうしたサービスによる顧客満足度の向上が重要な目的です。

最初に液体の測定機器（数年前に買収をしたPSS社機器）を担当していただき、その後制御機器や他の測定機器等複数の製品を担当していただきます。迅速な製品サポートやトラブルシュートにより顧客満足度を向上させることで、新たな販売機会を獲得できます。

流体の中の粒子を抽出しそのサイズを測定・分析するような機器がメインとなります。

■ AccuSizerR SPOS システム（粒子特性評価）
■ NicompR Nano DLS/ZLS システム（粒子特性評価）
■ プロセスモニタリングシステム（粒子特性評価）
■ 粒子特性評価のアプリケーション

The Role:
・The Field Applications Engineer reports to the Senior Director Instrumentation as a member of the local Instrumentation Sales Applications team coordinates and supports pre sales and post sales warranty activities focused on local Equipment and System providers to Samsung. The FAE observes reports and helps develop new applications for existing products through an understanding of the customer and direct communication between the customer sales engineering manufacturing and other internal departments.

In this role you will:
1. Technical Service Support
・Front line warranty non warranty service support for AMH Scientific Instrumentation customers （titration and particle systems）
・Point of contact for OEMs executing new system installations
・Point of contact regarding annual calibrations and validations
・Design execute application scientific methods and approaches for customers based on unique requests; develop execution plan and report results
・Develop execute new applications for current products and suggest modifications/improvements to existing products to expand customer and/or market opportunities

2. Technical Sales Support
・Provides technical sales support necessary to maintain current business and / or capture new business
・Visits customers before during and after the introduction of new products to educate the market and pursue initial sales opportunities.
・Provides and interprets design application and service information.
・Provides a direct customer contact in situations requiring concentrated technical and applications support.
・Considers approaches and solutions that maximize revenue and profitability for our business and efficiency for our customers
・Supports Sales in the lead generation and quoting process

3. Technical Leadership
・Primary technical knowledge expert of products and applications.
・Supports creation of technical literature white papers manuals data sheets and related product information as directed by Sr. Technologist.
・Leads and performs training internally and externally for all products within Instrumentation portfolio.