Repair Service Center Staff for Multinational Insurance

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.

Client Details

Our client is a multinational insurance corporation

Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling of KPIs, providing updated/new FAQs materials, manuals and talk scripts

- Handling some escalated inquiries from the BPO (2 a day at most)

- Establishing the outbound version of the call center to handle the following: Following up with customers about previous purchases; Checking for survey completion; etc.

Job Offer

• Leadership-driven job scope and career path

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

The Team in Tokyo is looking for candidates with a passion for improving the operations of a call center, and ideally with the following strengths / experiences:

• Customer Service experience including handling phone calls (big plus if outbound)
• Experience in creating call center FAQs, talk scripts, etc.
• PC skills: WORD, EXCEL, Power Point
• University degree
• Native level of Japanese
• Good level of English would be a plus

With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you.