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Hiring Company | Sonova Consumer Hearing Japan |
Location | Tokyo - 23 Wards, Minato-ku |
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 6 million yen |
募集要項の要約
End-User Support Technical Specialist
【Purpose of Position】
Ensuring that everything starts and ends with the customer.
End User Support Technical Specialist provide technical support to end-customers on a variety of issues relating to our products and self-help tools. The role requires extensive knowledge and training of all Sennheiser products past and present. Duties include communication via telephone, email and chat while providing the highest level of customer service.
The Specialist will be required to provide in depth trouble shooting to the End consumer, to resolve Level 2 technical issues with our products. This role assists with the creation of FAQ product content, knowledge base articles and canned responses for the CRM tool. Additionally supporting with product testing and feedback loop to Product Managers on pre-launch and launch phase products. Specialists will generally deal directly with end users and must effectively communicate answers in a way they can understand. Their responsibilities include diagnosing product
or tool issues and providing callers with step-by-step solutions over the phone, by email or chat. They will also handle customer communications during the repair service process
【Primary Job Responsibilities】
【Additional Job Responsibilities】
選考プロセス
適性試験: 無し
面接回数: 2回
____________________________
雇用形態
無期雇用
試用期間:有り ( 3か月 )
年収
450 万円 ~ 600 万円
年俸制
月収: 37.5 万円 ~ 50 万円 / 月額基本給: 34 万円 ~ 45.4 万円
賞与: 年 1 回
昇給:年 1 回
※上記年収はモデルであり、スキル・経験を考慮の上決定致します。
勤務地
〒107-0062 東京都 港区南青山1-1-1新青山ビル西館2階
東京メトロ半蔵門線 / 銀座線 / 大江戸線 青山一丁目 駅から徒歩3分
出向:無し
転勤:無し
受動喫煙対策:就業場所 全面禁煙
勤務時間
スーパーフレックスタイム制
就業時間 07:00 ~ 22:00
休憩時間 60分
残業 月 10 時間 ~ 20 時間程度
フレックスタイム制 (精算期間:1か月、160時間、1日あたりの労働時間8時間)
勤務時間が6時間を超える場合には、休憩時間1時間
コアタイムなし
休日休暇
完全週休二日制 夏季休暇 年末年始
夏季休暇・年末年始休暇、その他会社の定めた日
年間有給休暇:入社月によって入社日に数日付与。後日残数付与、初年度11日です。
手当/福利厚生
Minimum Experience Level | Over 3 years |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Native |
Minimum Education Level | Bachelor's Degree |
Visa Status | Permission to work in Japan required |
【Minimum Qualifications】
【Preferred/Additional Qualifications】
【Minimum Experience】
【Relevant/Additional Experience】
【Industry preference】
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 6 million yen |
Work Hours | スーパーフレックスタイム制(7:00 ~ 22:00 7時間勤務) |
Holidays | 完全週休二日制 夏季休暇 年末年始 |
Industry | Other (Manufacturing) |
Company Type | Small/Medium Company (300 employees or less) - International Company |
Non-Japanese Ratio | (Almost) All Japanese |