外資大手IT企業でのIDバッジ管理者（Client Services Representative)

GENERAL PURPOSE AND FUNCTION:

The Client Services Representative position is designed to support all badge, access, and customer
service related requests. The Client Services Representative must have excellent customer service
skills, computer efficient and be able to multi task.

PRIORITIZED SPECIFIC DUTIES PERFORMED AND ESSENTIAL FUNCTIONS:

1. Create access control badges to include all programming as it relates to activation and　deactivation.
2. Process badges and maintain appropriate logs regarding the issuance, return and track all associated actions.
3. Perform customer service by interacting with internal and external clients and assisting in finding resolutions of issues or concerns
4. Monitor all communication devices to include but not limited to: phones, emails or online requests
5. Maintain resiliency with team members-cross train as directed by supervisor and manager
6. Report all issues that cannot be resolved within scope of work to supervisor

DECISION MAKING AUTHORITY:

Independent:

• The Client Services Representative must be able to use sound judgment daily in regards to non-public information

Indirect:

• Comply with badging procedures and protocols and make suggestions to modify procedures as needed
• Submit requests for specialized training or cross-training with other security teams
• He/ she must have working knowledge of policies and procedures and exercise personal discretion within given guidelines

REPORTING RELATIONSHIPS:

Position Title to which this position directly reports: Client Services Coordinator

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

Environment: Office
Major activity: Working on PC and using telephone while sitting
Physical efforts to carry out job duties: Limited, to include some standing, bending, limited
stretching and reaching.

■■ Job Information ■■

【Salary】 
330k JPY x 12 months+ bonus
※試⽤期間3ヶ⽉あり（期間中の給与・待遇に差異はありません）

【Benefits and Allowances】
■交通費⽀給（上限2万5千円/月）
■各種社会保険完備
■有給休暇

【Location】Tokyo
●都営大江戸線「六本木駅」8番出口より直結
●東京メトロ日比谷線「六本木駅」より地下通路にて直結
●東京メトロ千代田線「乃木坂駅」3番出口より徒歩約3分
●東京メトロ南北線「六本木一丁目駅」1番出口より徒歩約10分

【Work Hours】
9:00 - 17:00 (1 hour break)

【Holidays】
●年間休⽇120⽇
●完全週休2⽇制（⼟・⽇）
●祝⽇
●年末年始休暇
●有給休暇 ※取得率は96％です
●産前産後休暇 実績あり
●育児休暇 実績あり

BASIC REQUIREMENTS A CANDIDATE MUST HAVE IN ORDER TO BE HIRED:
Formal Education, Licenses and Certifications Required:

• Ability to meet and maintain any applicable licensing or certifications requirements

Type and Length of Specific Experience Required:

• Must possess a minimum of one (1) year of customer service experience working in a fast-paced business environment

Skills Required:

• Effective oral and written communication
• Active listening
• Assess and evaluate situations effectively
• Identify critical issues quickly and accurately
• Research, investigate, compile information
• Write informatively, clearly and accurately
• Advanced Creativity
• Setting and achieving goals
• Attending to detail
• Planning and organizing
• Problem solving
• Coaching, mentoring, motivating
• Encourage effective teamwork
• Compile, sort, and interpret data
• Mediate conflict with tact, diplomacy

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

• Prior security experience (1-2 Yrs of client service support in a similar role)
• Working knowledge of access control systems