Enterprise Technical Support

【求人No NJB2219620】
◆About Us
We're on a mission to make it possible for every person team and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools but most of us can't build or modify the software we use on them every day. At Notion we want to change this with focus design and craft.

We've been working on this together since 2016 and have customers like Pixar Mitsubishi Figma Plaid Match Group and thousands more on this journey with us. Today we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

◆About The Role
You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.

◆What You'll Achieve
・Work closely with our largest customers providing white glove support to solve the most challenging support interactions
・Work cross functionally across engineering and product to build processes and manage issues
・Perform advanced troubleshooting of products and embedded partner applications
・Reproduce customer issues perform initial codebase triage and file bugs with Engineering
・Manage to key performance metrics defined within the Product Operations Team
・Respond to high priority customer issues
・Create and maintain internal knowledge libraries and contribute to the creation of user facing content
・Participate in an on call rotation to assist customers outside of normal working hours