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CX JAPAN COUNTRY MANAGER
| Hiring Company | 大手インポーター |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 11 million yen |
Job Description
【求人No NJB2220756】
【Summary】
The role of the Head of National Customer Experience Sales Aftersales has to deliver against two main objectives within the NSCs.
a） Build with the leadership team a culture of customer centric culture reflected in policies procedures strategies and day to day actions. This will be applicable for dealer and customer facing interactions as well as intra departmental cooperation. The role holder will be the customer ambassador within the NSC representing them in the decision making process of above items.
b） Work in close conjunction with the dealer body and field team in practical process improvements across the nation by applying and industry best practices and initiatives. This includes regular dealer visits （alone/with the field team） as well as daily communication with dealers to drive customer centricity and experience for all the brands in the network （SPLIT INWARD OUTCOME）
These two pillars in conjunction with data driven root cause analysis will support the NSC on the journey to be Top1 in syndicated studies by 2024 while more importantly improve the overall customer experience with the implementation of competitive convenient service offers and competitive standards.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
＜QUALIFICATIONS/ SKILLS and EXPERIENCES＞ ・ Experience of 8 years or more in a Senior role focused on customer experience and dealer operations ・ At least 10 15 years’ experience in the automotive industry ・ Experience working with automotive dealerships teams investors and senior leadership within organizations ・ Deep knowledge about the automotive landscape in the country ・ A team player capable of working independently as well as part of a larger team ・ A strong relationship builder and negotiator ・ Ability to drive for discontinuity and innovation ・ Proven track record of leadership and change managementJob Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 11 million yen |
| Work Hours | 09:00 〜 17:30 |
| Holidays | 【有給休暇】入社7ヶ月目には最低10日以上 【休日】土 日 祝日 夏季休暇 年末年始 入社日に付与（入社月によって日数が異なり… |
| Industry | Automobile and Parts |
Job Category
- Sales > Channel Sales, Alliance Sales
Company Details
| Company Type | International Company |
