E-commerce sales specialist- American networking company

Key Responsibilities

  Sales Strategy Development:

• Develop and execute a comprehensive e-commerce sales strategy tailored to the Japanese market.
• Identify new sales opportunities and optimize existing channels to increase market share.

 Platform Management:

• Manage our presence on major Japanese e-commerce platforms 
• Ensure product listings are optimized with accurate descriptions, high-quality images, and relevant keywords.

 Campaign Management:

• Plan and implement promotional campaigns, sales events, and product launches on e-commerce platforms.
• Monitor campaign performance and make data-driven adjustments to maximize ROI.

Customer Engagement:

• Provide exceptional customer service by responding to inquiries, resolving complaints, and offering product information.
• Manage customer feedback and reviews, ensuring prompt and appropriate responses.

Inventory Management:

• Monitor inventory levels and coordinate with the supply chain team to ensure stock availability.
• Conduct regular inventory audits and manage stock replenishments to prevent shortages or overstocking.

Performance Analysis:

• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Prepare and present regular reports on sales performance, customer feedback, and market insights.

• Experience in e-commerce sales support or a similar role.
• Familiarity with major e-commerce platforms in Japan.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of e-commerce tools and platforms.
• Basic understanding of data analysis and reporting.
• Ability to work independently and as part of a team
• Proficiency in both Japanese and English