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Location | Tokyo - 23 Wards |
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 6 million yen |
You will ensure top-tier support for members who express dissatisfaction or give a detractor score in our NPS survey. You will oversee complaint management, guiding senior team members, Team Managers, and related roles through quality assurance, coaching, and training programs. Your success will be measured by reducing personal escalations, minimizing refunds and gestures, and increasing member retention post-resolution.
Client Details
Global Travel Concierge company
Description
Job Offer
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Minimum Experience Level | No experience |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Native |
Minimum Education Level | Bachelor's Degree |
Visa Status | Permission to work in Japan required |
Requirements:
Job Type | Permanent Full-time |
Salary | 4.5 million yen ~ 6 million yen |
Industry | Tourism |