Travel Operations Manager

Join our team as an Operations Manager and play a key role in delivering exceptional travel experiences. At GCC, we are committed to excellence and are seeking experienced, motivated individuals to join our dynamic team in Tokyo.

Responsibilities:

•  Book and confirm all ground services prior to the season
•  Create Tour Bank Templates for the upcoming season
•  Complete the Operations part of the Program Director packages
•  Procure and contract secondary vendors
•  Review vendor invoices for accuracy
•  Create vendor action files for Quality Action Plans based on Traveler Surveys and Program   Director Feedback
•  Support Program Services Manager in hiring and training Local Guides
•  Ensure the accuracy of all trip materials (Web/Lasers, D2D, THB,
   etc.) in cooperation with the Program Services Manager
•  Provide Program Services updates via monthly newsletters
•  Oversee and cover for Land Operations Coordinators as needed
•  Reporting out

Benefits:

• Competitive salary package
• Incentive bonus based on targeted results
• Merit increase based on performance
• Vacation days + 3 additional Personal Days per year
• Personal and professional growth opportunities
• Milestone bonus and travel certificate every 5th anniversary of employment at GCC
• Associate deals on worldwide GC Tour packages at discounted prices
• Referral bonus
• Comprehensive training program onsite
• Unique corporate culture with team building, community work, and corporate events
• Opportunity to work as part of an international team, interacting with colleagues worldwide
• Great opportunity to advance your career

Requirements:

• Fluency in written and spoken English
• Proficiency with Microsoft Office (especially Excel)
• Experience with Amadeus/Sabre and AS400 platform is a plus
• Strong leadership, people skills, and customer care orientation
• Self-starter who can meet deadlines and prioritize tasks
• Proven success in making tough decisions and taking risks
• Ability to travel for regional company meetings to see products and meet vendors
• Flexible, creative, independent, and highly organized team member
• At least 2 years of experience in Tourism and Management

Please submit your CV to apply!
Join us in growing together and taking on new challenges as a part of our dynamic team. We look forward to receiving your application!