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Hiring Company | Temple University, Japan Campus (TUJ) |
Location | Tokyo - 23 Wards, Setagaya-ku |
Job Type | Permanent Full-time |
Salary | 4 million yen ~ Negotiable, based on experience |
TITLE OF THE POSITION
Help Desk Lead
DEPARTMENT
Information Technology Services (IT Operations)
POSITION TYPE
Full-time staff
LOCATION
Tokyo Campus (Sangen-jaya station)
REPORT TO
IT Operations Manager, Information Technology Services
WORK HOURS
37.5 hours per week
HELPDESK OPERATING HOURS
During Semester
08:30 to 19:00 Monday to Friday
09:00 to 16:30 Saturday
During Semester Break
09:00 to 17:30 Monday to Friday (No Saturday)
SHIFT SCHEDULE
Work one of four shifts below in rotation on a weekly basis.
During Semester
Monday to Friday
(1) Opening shift: 08:00 – 16:30
(2) Closing shift: 11:00 – 19:30
(3) Regular shift: 09:00 – 17:30
Saturday
(4) Weekend shift: 08:30 – 17:00
*Employees will be given a substitute holiday on a weekday when they work on Saturday.
During Semester Break
Monday to Friday
(1) Opening shift: 08:30 – 17:30
(2) Closing shift: 09:30 – 18:00
VISA REQUIREMENT
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
SALARY & BENEFITS
Salary commensurate with experience, plus transportation.
Eleven (11) days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system and tuition benefits for Temple University, Japan Campus (TUJ) programs.
OVERVIEW OF POSITION
Information Technology Services (ITS) provides IT related technical supports for all of Temple University, Japan Campus. The ITS is composed to two teams. Our IT Operations (Help Desk) team which provides front line technical support, manages the in-classroom technology and our computer labs. Our Administrative Systems team supports TUJ's administrative systems. The person in this position will be a lead member of IT Operations (Help Desk) team. The main role is to lead the whole Help Desk, and provide first-level support to TUJ staff, faculty, and students for computing and audio-visual equipment.
PRIMARY RESPONSIBILITIES
APPLICATION PROCESS
Review of applications will begin immediately. Desired start is July 2024 or shortly thereafter.
Send applications to tujjobs@tuj.temple.edu with the following three items as attachments:
Indicate the title of the position you are applying for in the email subject box. Also, we would appreciate it very much if you could let us know from which website/resource you found out about this position.
Only candidates selected for an interview will be contacted.
Minimum Experience Level | Over 1 year |
Career Level | Mid Career |
Minimum English Level | Fluent (Amount Used: English usage about 75%) |
Minimum Japanese Level | Business Level |
Minimum Education Level | Bachelor's Degree |
Visa Status | No permission to work in Japan required |
QUALIFICATIONS AND EXPERIENCE
PREFERRED QUALIFICATIONS
Job Type | Permanent Full-time |
Salary | 4 million yen ~ Negotiable, based on experience |
Salary Bonuses | Bonuses paid on top of indicated salary. |
Work Hours | 37.5 hours per week (7.5 hour shift) |
Holidays | Weekends, Public Holidays, approx. 2 weeks over New Year |
Job Division | Information Technology Services |
Industry | Education |
Company Type | Small/Medium Company (300 employees or less) - International Company |
Non-Japanese Ratio | Majority Non-Japanese |